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Booking Policy

Booking Policy for Kinedale Donkeys Experiences:

  1. Reservation Confirmation:

    • Your booking is confirmed upon payment.

    • Full payment is required to secure your reservation.

  2. Cancellation and Refunds:

    • Enjoy a 100% refund if canceled 48 hours before the scheduled experience.

    • Cancellations within 48 hours are non-refundable, with 100% of the payment retained.

  3. Participant Responsibility:

    • Participants are responsible for their safety and the safety of their party during the Kinedale Donkeys Experiences.

    • Guardians are specifically accountable for supervising children in their care, especially when left with our staff on the farm.

  4. Health and Safety:

    • Please inform us of any health concerns or allergies before the experience.

    • We reserve the right to refuse participation if there are safety concerns.

  5. Environmental Respect:

    • Help us maintain a clean and eco-friendly environment during your visit.

    • Kindly read our comprehensive environmental policy available on our website.

  6. Code of Conduct:

    • Respectful behavior towards our staff, donkeys, other animals, and fellow participants is expected.

    • Non-compliance with this code of conduct may result in removal from the experience without a refund.

  7. Inclement Weather:

    • Activities may be modified or rescheduled in the event of inclement weather conditions.

    • Participants will be promptly notified of any changes.

  8. Age and Fitness Requirements:

    • Inquire about the suitability of the experience for specific age groups.

    • Please share any fitness concerns to ensure a safe and enjoyable experience.

  9. Disability Access:

    • Inform us of any specific accessibility requirements or concerns.

    • We are dedicated to making accommodations for participants with disabilities to the best of our ability.

  10. Emergency Contact (For Children's Activities Only):

    • Emergency contact information is required for activities involving children who will be left under the care of Kinedale Donkeys staff.

    • Rest assured that this information will be treated confidentially and will only be used in case of emergencies.

  11. Local Regulations:

    • Participants are expected to comply with local rules and regulations during the entirety of the experience.

  12. Additional Charges:

    • Any additional fees will be communicated clearly and upfront.

    • We are committed to transparency; there are no hidden charges.

  13. Force Majeure and Animal Welfare:

    • In unforeseen circumstances or force majeure, we may modify or cancel the experience to ensure animal welfare. Options include rescheduling or receiving credit for a future booking; refunds will not be issued. Your understanding in prioritizing our cherished donkeys' welfare is appreciated.

  14. Reviews and Feedback:

    • By booking, you agree to be contacted via email by TripAdvisor and Google for the purpose of providing reviews and feedback about your experience.

  15. Enjoy Your Experience:

    • Wishing you a fantastic time with Kinedale Donkeys! By booking, you agree to these policies. For questions, contact Robert Wallace, the owner, at

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