Booking Policy
Booking Policy for Kinedale Donkeys Experiences:
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Reservation Confirmation:
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Your booking is confirmed upon payment.
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Full payment is required to secure your reservation.
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Cancellation and Refunds:
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Enjoy a 100% refund if canceled 48 hours before the scheduled experience.
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Cancellations within 48 hours are non-refundable, with 100% of the payment retained.
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Participant Responsibility:
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Participants are responsible for their safety and the safety of their party during the Kinedale Donkeys Experiences.
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Guardians are specifically accountable for supervising children in their care, especially when left with our staff on the farm.
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Health and Safety:
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Please inform us of any health concerns or allergies before the experience.
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We reserve the right to refuse participation if there are safety concerns.
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Environmental Respect:
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Help us maintain a clean and eco-friendly environment during your visit.
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Kindly read our comprehensive environmental policy available on our website.
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Code of Conduct:
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Respectful behavior towards our staff, donkeys, other animals, and fellow participants is expected.
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Non-compliance with this code of conduct may result in removal from the experience without a refund.
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Inclement Weather:
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Activities may be modified or rescheduled in the event of inclement weather conditions.
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Participants will be promptly notified of any changes.
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Age and Fitness Requirements:
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Inquire about the suitability of the experience for specific age groups.
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Please share any fitness concerns to ensure a safe and enjoyable experience.
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Disability Access:
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Inform us of any specific accessibility requirements or concerns.
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We are dedicated to making accommodations for participants with disabilities to the best of our ability.
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Emergency Contact (For Children's Activities Only):
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Emergency contact information is required for activities involving children who will be left under the care of Kinedale Donkeys staff.
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Rest assured that this information will be treated confidentially and will only be used in case of emergencies.
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Local Regulations:
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Participants are expected to comply with local rules and regulations during the entirety of the experience.
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Additional Charges:
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Any additional fees will be communicated clearly and upfront.
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We are committed to transparency; there are no hidden charges.
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Force Majeure and Animal Welfare:
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In unforeseen circumstances or force majeure, we may modify or cancel the experience to ensure animal welfare. Options include rescheduling or receiving credit for a future booking; refunds will not be issued. Your understanding in prioritizing our cherished donkeys' welfare is appreciated.
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Reviews and Feedback:
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By booking, you agree to be contacted via email by TripAdvisor and Google for the purpose of providing reviews and feedback about your experience.
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Enjoy Your Experience:
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Wishing you a fantastic time with Kinedale Donkeys! By booking, you agree to these policies. For questions, contact Robert Wallace, the owner, at info@kinedaledonkeys.co.uk.
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